FAQ
Shopping online
You can browse products online either by new arrivals or by selecting a specific catalog or collection. Explore through collection and product. Once you've found the item you want, add it to the cart.
Now, you can access your cart and move to checkout by clicking the icon located at the bottom in cart drawer . To finalize your purchase, provide your shipping information, billing details, and payment method.
We accept all major payment means debit, credit cards and PayPal. The amount will be charged in USD as the prices you see at checkout.
The checkout total will include the sales tax amount. You will receive an order confirmation on the email entered at checkout.
Your order will be confirmed once payment has been made and we send a confirmation to the email address you provided at checkout.
The estimated time to receive the order confirmation is between 5 to 15 minutes
Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.
If you notice any mistakes or need to request modifications to the order, please contact us as soon as possible.
However, we can not guarantee cancellation or modifications due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel or modify the order, requiring you to initiate a product return.
Shipping
You can select your preferred delivery method at checkout:
- Fast Airmail / USPS for $5.99 complimentary delivery
- Fast Airmail / USPS - Priority Handling $8.99
Please Note: Additional Shipping cost may be calculated separately based on weight, dimensions, and destination of the items in the order.
We aim to process and ship all orders within 1-3 business days.
The shipping methods and delivery times per region are represented by the following table:
USA: 6-12 Business days
Canada: 7-14 Business days
Europe: 7-14 Business days
Australia: 7-14 Business days
UAE: 7-14 Business days
Middle East: 7-14 Business days
Asia & Others : 7-14 Business days
Please Note: Delivery times may be longer for the order placed during holiday season such as Christmas or Thanksgiving.
After the order is shipped and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow 24 to 48 hours for the tracking information to update