About Us
About Riley Grove
Riley Grove is an independent online retail business committed to providing
customers with a reliable, transparent, and secure shopping experience. We
operate as a direct-to-consumer e-commerce store, offering carefully
selected products through our official website, https://rileygrove.com.
Riley Grove was established in 2020, with a focus on honest product
representation, clear policies, and responsive customer support.
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Our Business Identity
Riley Grove is operated by 15444489 Canada Inc., a corporation registered
under the Canada Business Corporations Act. We sell products directly to
customers and are not a marketplace — we do not allow third-party sellers
to list or sell products on our website.
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Our Business Model
Riley Grove operates exclusively online. We do not have a public-facing
retail store that customers can visit in person.
Products offered on our store are:
- Produced under our private brand, or
- Sourced from manufacturers and suppliers we work with directly
We do not sell counterfeit or falsely advertised products. Any brand names
or trademarks referenced on our site remain the property of their
respective owners and are used solely for product identification.
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Product Accuracy
We make every effort to ensure product titles, descriptions, and images on
Riley Grove are accurate and up to date. If product information changes,
we update our listings as promptly as possible.
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Order Processing, Fulfillment & Shipping
Orders are processed according to our published Shipping Policy. We may
work with third-party logistics providers to help fulfill and ship orders,
but Riley Grove remains responsible for order communication, shipping
timelines, and customer support. You will never need to contact a
supplier or shipping carrier directly to resolve an order issue.
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Payment & Checkout
Payments are processed securely through trusted payment providers. Prices
are displayed clearly in the selected currency before checkout, including
applicable taxes and shipping fees. We do not apply hidden charges.
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Returns, Refunds & Consumer Protection
Our Returns & Refund Policy outlines return eligibility, timeframes, and
refund processing. Email support@rileygrove.com to start a return — we'll
confirm eligibility and send return instructions.
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Customer Support
Email: support@rileygrove.com
Phone: +1 (437) 539-0926
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
We aim to respond within 24–48 business hours.
Business Information
Trade Name: Riley Grove
Legal Entity: 15444489 Canada Inc.
Country of Operation: Canada
Registered Office: 269 Equestrian Way, Cambridge, ON N3E 0C7, Canada
Customer Support Email: support@rileygrove.com
Customer Support Phone: +1 (437) 539-0926
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
For full policy details, see our Shipping Policy, Return & Refund Policy,
Terms of Service, and Privacy Policy, linked in the footer.