Billing Terms & Condition

These Billing Terms & Conditions (“Billing Terms”) explain how payments, charges, and billing-related matters are handled when you make a purchase from Riley Grove through www.rileygrove.com.

By placing an order on our website, you agree to these Billing Terms.

 

 

1. Accepted Payment Methods

Riley Grove accepts secure payments via trusted third-party payment processors. Available payment methods may include:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)

  • Digital payment methods displayed at checkout (such as PayPal, Apple Pay, Google Pay)

Payment options displayed at checkout may vary by location.

 

 

2. Payment Authorization

By submitting payment information, you:

  • Confirm that you are authorized to use the selected payment method

  • Authorize Riley Grove to charge the total order amount, including applicable taxes and shipping fees

  • Agree that payment will be processed at the time the order is placed

Orders will not be processed until payment authorization is successfully completed.

 

 

3. Pricing & Currency

  • All prices are displayed in the currency shown on the Site.

  • Prices may change without prior notice.

  • Promotional prices or discounts are valid only for the stated period.

  • The final charged amount is displayed at checkout before payment.

 

 

4. Taxes & Duties

  • Applicable sales tax, VAT, or other government-required taxes are calculated and displayed at checkout where required by law.

  • For international orders:

    • Customs duties, import taxes, and fees may apply.

    • These charges are not included in the product prices or shipping fees.

    • Customers are responsible for all such charges imposed by their local authorities.

 

 

5. Billing Information Accuracy

You agree to provide accurate, current, and complete billing information, including:

  • Full name

  • Billing address

  • Valid payment details

Failure to provide accurate information may result in order delays, cancellation, or inability to process your order.

 

 

6. Failed or Declined Payments

If a payment is declined or fails:

  • The order may be canceled automatically

  • You may be asked to provide an alternative payment method

  • Riley Grove is not responsible for errors caused by your bank or payment provider

  • Any fees charged by your bank or payment provider are your responsibility

 

 

7. Billing Errors & Disputes

If you believe there has been a billing error or unauthorized charge, contact us immediately:

Email: support@rileygrove.com

Include:

  • Order number

  • Description of the issue

  • Relevant documentation, if available

We will investigate and respond promptly.

 

 

8. Chargebacks & Fraud Prevention

To prevent fraud and protect customers:

  • Riley Grove monitors transactions for suspicious activity

  • Orders may be delayed or canceled if fraud is suspected

  • Unauthorized chargebacks may result in:

    • Order cancellation

    • Account restrictions

    • Denial of future purchases

Customers are encouraged to contact us directly before initiating a chargeback.

 

 

9. Refunds

Refunds are handled according to our Return & Refund Policy:

  • Approved refunds are issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

  • Shipping fees are non-refundable unless otherwise stated

 

 

10. Subscription or Recurring Charges

Remove this section if your store does not offer subscriptions.

If your purchase includes a subscription or recurring billing:

  • Billing frequency and amount will be disclosed before checkout

  • You may cancel future billing according to the subscription terms

 

 

11. Changes to Billing Terms

Riley Grove reserves the right to update or modify these Billing Terms at any time.

  • Changes take effect immediately upon posting on this page

  • Continued use of the Site constitutes acceptance of updated Billing Terms

 

 

12. Contact Information

For any billing-related questions or concerns, contact us:

Business Name: Riley Grove
Primary Business Address: 7301 Shallford Rd, Mississauga, ON L4T 2P8, Canada
Email: support@rileygrove.com
Phone: +1 (437) 539-0926
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)