Billing Terms & Condition

Effective Date: January 23, 2026

This Billing Terms & Conditions page explains how payments, pricing, taxes, and billing-related matters are handled when you make a purchase from Riley Grove (“we,” “our,” “us”).

By placing an order on https://rileygrove.com, you agree to the billing practices described below.

 

 

1. Business Information

Business Name: Riley Grove
Business Type: Online Retail (E-commerce)
Country of Operation: Canada

Riley Grove operates exclusively as an online store and sells products directly to customers through its official website. We do not operate physical retail storefronts.

 

 

2. Pricing & Product Charges

  • All product prices are clearly displayed on our website before checkout.

  • Prices are shown in the currency indicated at checkout.

  • The total amount charged includes:

    • Product price(s)

    • Applicable taxes

    • Shipping fees (if applicable)

Customers are able to review the full order summary before completing payment.

We do not apply hidden fees or undisclosed charges.

 

 

3. Taxes & Duties

  • Applicable sales taxes are calculated and displayed during checkout based on your shipping address and local regulations.

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country’s customs authority (where applicable).

Riley Grove does not control or collect customs-related charges imposed by third parties.

 

 

4. Payment Methods

We accept payments through secure third-party payment providers.

Accepted payment methods may include:

  • Credit cards

  • Debit cards

  • Other payment options displayed at checkout

All available payment methods are clearly displayed during checkout before customers complete their purchase.

Available payment methods may vary depending on your location.

 

 

5. Payment Processing & Security

  • All payments are processed securely using encrypted payment gateways.

  • Riley Grove does not store full credit or debit card numbers on its servers.

  • Payment providers handle all sensitive financial data in compliance with industry security standards.

We take reasonable steps to protect customers from unauthorized or fraudulent transactions.

 

 

6. Order Authorization & Confirmation

  • By submitting payment, you authorize Riley Grove to charge the total order amount to your selected payment method.

  • Once payment is successfully processed, you will receive an order confirmation email.

  • Orders are not considered accepted or fulfilled until payment authorization is complete.

We reserve the right to cancel or refuse orders where payment authorization fails or suspicious activity is detected.

 

 

7. Failed or Declined Payments

If a payment is declined or fails:

  • The order will not be processed or shipped.

  • Customers may be asked to retry payment or use an alternative payment method.

Riley Grove is not responsible for delays caused by failed payment authorization.

 

 

8. Billing Accuracy & Errors

We make every effort to ensure pricing and billing accuracy.

In the event of a billing error:

  • We reserve the right to correct the error

  • Customers will be notified if a correction affects their order

  • Customers may choose to proceed with the corrected charge or cancel the order

 

 

9. Refunds & Chargebacks

  • Refunds are processed in accordance with our Return & Refund Policy.

  • Approved refunds are issued back to the original payment method.

  • Processing times depend on the payment provider and may take several business days.

Unauthorized chargebacks or payment disputes may result in order suspension or account review.

Customers are encouraged to contact us directly to resolve billing concerns before filing a chargeback.

 

 

10. Subscription & Recurring Payments (If Applicable)

If Riley Grove offers subscription-based or recurring billing products:

  • Billing frequency and charges will be clearly disclosed before purchase

  • Customers may cancel subscriptions according to the stated cancellation terms

  • No recurring charges are applied without customer consent

If no subscription services are offered, this section does not apply.

 

 

11. Fraud Prevention

To protect customers and our business:

  • Orders may be reviewed for fraud or unauthorized activity

  • Additional verification may be requested

  • Orders suspected of fraud may be delayed, canceled, or refunded

These measures help maintain a secure shopping environment.

 

 

12. Changes to Billing Terms

Riley Grove reserves the right to update or modify these Billing Terms & Conditions at any time.

  • Updates will be posted on this page

  • Changes apply to future orders only

  • The effective date will be revised accordingly

Customers are encouraged to review this page periodically.

 

 

13. Contact Information

For billing questions, payment issues, or concerns, please contact us:

Riley Grove
📍 269 Equestrian Way, Cambridge, Ontario N3E 0C7, Canada
📧 Email: support@rileygrove.com
📞 Phone: +1 (437) 539-0926
🕘 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)