Terms of Service

These Terms of Service (“Terms”) govern your use of the website www.rileygrove.com (the “Site”) and the purchase of products from Riley Grove. By accessing our Site or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Site.

1. Business Information

Business Name: Riley Grove
Primary Business Address: 7301 Shallford Rd, Mississauga, ON L4T 2P8, Canada
Email: support@rileygrove.com
Phone: +1 (437) 539-0926
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Riley Grove operates as an online-only retail business and does not maintain physical retail storefronts.

2. Eligibility & Use of the Site

By using this Site, you confirm that:

You are at least the age of majority in your jurisdiction.
You are legally capable of entering a binding agreement.
You will not use our Site or products for illegal or unauthorized purposes.

Violation of these Terms may result in termination of access.

3. Products & Availability

All product information, including descriptions, images, and pricing, is provided as accurately as possible.
Product availability is subject to change without notice.
Colors or appearance may vary due to device or display settings.
We reserve the right to limit or refuse orders at our discretion.
We do not guarantee that all products will always be in stock.

4. Pricing & Payment

Prices are displayed in the currency shown on the Site.
Prices, applicable taxes, and shipping fees are calculated at checkout and are subject to change without notice.
Payment must be completed at the time of purchase.
Payments are processed securely through trusted third-party payment providers.
We do not store full payment details on our servers.

5. Order Acceptance & Cancellation

Orders are considered accepted once you receive an order confirmation email.
Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.
Once shipped, orders cannot be canceled and must follow the Return & Refund Policy.
We reserve the right to refuse or cancel any order in cases of suspected fraud, pricing errors, or inventory issues.

6. Shipping & Delivery

Shipping timelines, costs, and delivery estimates are outlined in our Shipping Policy.
Delivery times are estimates only and not guaranteed.
Riley Grove is not responsible for delays caused by carriers, customs, or other factors beyond our control.

7. Returns & Refunds

Returns, refunds, and eligibility requirements are governed by our Return & Refund Policy, which forms part of these Terms.
By placing an order, you agree to comply with the conditions outlined in that policy.

8. Intellectual Property

All content on this Site, including text, images, logos, graphics, and designs, is the property of Riley Grove or its content suppliers.
Content is protected by applicable intellectual property laws.
You may not reproduce, distribute, or exploit any content without prior written consent from Riley Grove.

9. Third-Party Services & Links

Our Site may include links to third-party websites or services.
We are not responsible for the content, accuracy, or practices of third-party sites.
Use of third-party services is at your own risk and subject to their terms.

10. Limitation of Liability

To the fullest extent permitted by law, Riley Grove shall not be liable for:

Indirect, incidental, or consequential damages
Losses resulting from use or inability to use our Site
Delays or service interruptions beyond our control

Our total liability is limited to the amount paid for the product in question.

11. Indemnification

You agree to indemnify and hold harmless Riley Grove from any claims, damages, or expenses arising from:

Your breach of these Terms
Misuse of the Site or products
Violation of any applicable laws or regulations

12. Governing Law

These Terms are governed by the laws of Canada without regard to conflict of law principles.
Any disputes will be resolved under the jurisdiction of Canadian courts.

13. Changes to Terms

Riley Grove may update or modify these Terms at any time.
Changes take effect immediately upon posting on this page.
Continued use of the Site constitutes acceptance of updated Terms.

14. Contact Information

For questions regarding these Terms, please contact our customer support team: