Company Ownership & Operations

Effective Date: January 23, 2026

At Riley Grove, transparency, accountability, and operational clarity are core to how we conduct business. This page explains who operates Riley Grove, how our business is structured, and how orders, customer service, and fulfillment are managed.

Our goal is to ensure customers, partners, and platforms clearly understand our role and responsibilities as a legitimate online retail business.

Business Ownership

Riley Grove is an independently operated online retail business.

  • Business Name: Riley Grove

  • Business Type: Online Retail (E-commerce)

  • Country of Operation: Canada

Riley Grove is owned and managed by its operating entity and conducts all business activities directly through its official website, https://rileygrove.com.

We are not a marketplace and do not allow third-party sellers to list or sell products on our website.

Business Model & Operations

Riley Grove operates exclusively as an online store. We do not maintain physical retail storefronts or walk-in locations.

Our operations include:

  • Product selection and listing

  • Pricing and promotions

  • Order processing and fulfillment coordination

  • Shipping communication

  • Customer support

  • Returns and refunds

All products offered on our website are sold directly by Riley Grove, and we remain fully responsible for every transaction from purchase to post-delivery support.

Product Sourcing & Fulfillment

Products sold by Riley Grove may be:

  • Produced under our private brand, or

  • Sourced from verified manufacturers and authorized suppliers

Depending on product type and availability, orders may be fulfilled from domestic or international fulfillment partners.

Regardless of fulfillment location:

  • Riley Grove controls product listings and pricing

  • Riley Grove manages customer communication

  • Riley Grove handles returns, refunds, and disputes

  • Customers are never required to contact suppliers, manufacturers, or shipping carriers directly

We do not misrepresent product origin, availability, or delivery expectations.

Order Management Responsibility

Riley Grove remains the single point of responsibility for:

  • Order confirmation

  • Shipping updates

  • Delivery issue resolution

  • Returns and refunds

  • Customer inquiries and complaints

Any third-party services used (such as payment processors or logistics providers) operate only to support our operations and do not replace our responsibility to customers.

Customer Support Operations

All customer support is handled directly by Riley Grove.

Support channels include:

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to all customer inquiries within 24–48 business hours.

Compliance & Ethical Standards

Riley Grove is committed to:

  • Honest and accurate product representation

  • Transparent pricing and billing practices

  • Clear shipping and return policies

  • Compliance with applicable consumer protection and e-commerce regulations

We do not engage in deceptive practices, false claims, or misleading business representations.

Fraud Prevention & Security

To protect customers and our business, Riley Grove may:

  • Verify orders or billing information

  • Review transactions for suspicious activity

  • Cancel or refund orders when fraud is suspected

Our website uses SSL encryption and secure systems to protect customer data and transactions.

Policy Integration

Our operations are governed by the following publicly available policies:

  • About Us

  • Contact Information

  • Shipping Policy

  • Return & Refund Policy

  • Billing Terms & Conditions

  • Terms of Service

  • Privacy Policy

These policies work together to clearly explain how Riley Grove operates and how customer rights are protected.

Accountability Statement

Riley Grove takes full responsibility for:

  • Products sold on our website

  • Order fulfillment and delivery outcomes

  • Customer service and dispute resolution

  • Compliance with platform and legal requirements

We do not shift responsibility to third parties under any circumstances.

Contact Information

For questions regarding company operations or ownership, please contact us:

Riley Grove
📍 269 Equestrian Way, Cambridge, Ontario N3E 0C7, Canada
📧 Email: support@rileygrove.com
📞 Phone: +1 (437) 539-0926
🕘 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)