Return & Refund

At Riley Grove, customer satisfaction is important to us. This Return & Refund Policy is designed to be clear, transparent, and compliant with applicable consumer protection standards and Google Merchant Center requirements. Please review this policy carefully before placing an order.

 

 

1. Return Eligibility

We accept returns for both defective and non-defective items under the following conditions:

  • Items must be new, unused, and in their original packaging

  • Returns must be requested within 14 days of delivery

  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for return or refund.

 

 

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items clearly marked as final sale on the product page

  • Gift cards

  • Items damaged due to misuse, neglect, or normal wear and tear

  • Items returned outside the 14-day return window

If an item is non-returnable, this will be clearly stated on the relevant product page.

 

 

3. How to Request a Return

To initiate a return, please contact our customer support team before sending any items back.

Email: support@rileygrove.com

Please include:

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos or videos if the item is damaged or defective

Returns sent without prior approval may not be accepted.

 

 

4. Return Address

Approved returns should be sent to the following address:

Riley Grove
7301 Shallford Rd
Mississauga, ON L4T 2P8
Canada

 

 

5. Return Shipping

  • Customers are responsible for return shipping costs for non-defective items

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping service

  • Riley Grove is not responsible for items lost or damaged during return shipping

 

 

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide clear photos or videos showing the issue

Once reviewed and verified, we will offer an appropriate resolution, which may include:

  • A replacement

  • A refund

  • Store credit

The resolution provided will depend on item availability and the nature of the issue.

 

 

7. Refund Processing

  • Once the returned item is received and inspected, we will notify you of approval or rejection

  • Approved refunds are processed within 7 business days

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

 

 

8. Exchanges

We do not offer direct product exchanges.
If you wish to exchange an item, please return the original item according to this policy and place a new order for the desired product.

 

 

9. Order Cancellations

  • Orders may be canceled within 12 hours of purchase, provided they have not been processed or shipped

  • Once an order has shipped, it cannot be canceled and must follow the return process after delivery

 

 

10. Refused or Undeliverable Packages

If an order is returned to us due to:

  • Incorrect or incomplete address

  • Refusal by the customer

  • Failed delivery attempts

Any applicable refund will be issued minus shipping and handling costs.

 

 

11. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or payment account

  2. Contact your credit card company or payment provider

  3. If the issue persists, contact us at support@rileygrove.com

 

 

12. Contact Information

Business Name: Riley Grove
Email: support@rileygrove.com
Phone: +1 (437) 539-0926
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Business Address:
7301 Shallford Rd
Mississauga, ON L4T 2P8
Canada

 

 

13. Policy Updates

Riley Grove reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

 

 

Questions?

If you have any questions regarding returns or refunds, please contact us at:
support@rileygrove.com

Get in Touch

We value our customers and welcome questions, feedback, and concerns.

If you need assistance, please visit our Contact Us page or reach out directly using the details above.

Thank you for choosing Riley Grove.

Contact Information

For any questions about above, please contact us at:

Business Information

Store Name: Riley Grove

Riley Grove Primary Address: 7301 Shallford Rd, Mississauga, ON L4T2P8 Canada

Email: support@rileygrove.com


Phone: +1 (437) 539-0926

Customer support time: Monday to Friday: 9:00 AM – 5:00 PM (EST)