Contact Information

At Riley Grove, transparency and customer accessibility are core to how we operate. We make it easy for customers to contact us with questions, concerns, or support requests before and after placing an order.

If you need assistance, our customer support team is available through the channels listed below.

Business Information

Business Name: Riley Grove
Business Type: Online Retail (E-commerce)
Country of Operation: Canada

Riley Grove operates exclusively as an online store and does not maintain a walk-in retail location.

Official Business Address

Registered Business Address:
269 Equestrian Way
Cambridge, Ontario
N3E 0C7
Canada

This address is used for:

  • Customer support correspondence

  • Administrative and business communication

  • Returns (only after approval and instructions are provided)

Returns are accepted only after approval and must follow the instructions provided by our support team. Customers should not send returns without prior authorization.

Customer Support Contact Details

Email: support@rileygrove.com
Phone: +1 (437) 539-0926

Our support team can assist with:

  • Order inquiries

  • Shipping and delivery questions

  • Returns and refunds

  • Product information

  • General account or checkout issues

Customer Support Hours

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

Messages received outside business hours are reviewed and responded to on the next business day.

Response Time Commitment

We aim to respond to all customer inquiries within 24–48 business hours. During peak periods, response times may be slightly extended, but every inquiry is handled as quickly as possible.

Order & Policy Support

For faster assistance, customers are encouraged to include:

  • Order number (if applicable)

  • The email address used at checkout

  • A brief description of the issue

Additional information may be requested to verify orders and protect customer accounts. This verification helps protect both our customers and our business from unauthorized activity.

Transparency & Responsibility

All orders placed on https://rileygrove.com are sold and managed directly by Riley Grove. We do not require customers to contact third-party suppliers, manufacturers, or shipping carriers to resolve issues.

Riley Grove remains fully responsible for:

  • Order fulfillment

  • Shipping communication

  • Customer support

  • Returns and refunds

  • Post-purchase assistance

Fraud Prevention & Security

To protect customers and prevent fraud:

  • We may verify inquiries related to payments or order changes

  • Sensitive information should never be shared via unsecured channels

  • Our website uses SSL encryption to protect customer data

Policy Reference

For more details, customers may review:

All policies are publicly available on our website and written in clear, easy-to-understand language.

Get in Touch

We value every customer and welcome questions, feedback, and concerns. If you need assistance at any stage of your shopping experience, please contact us using the details above.

Thank you for choosing Riley Grove.