Privacy Policy

 

At Riley Grove (“we,” “us,” or “our”), your privacy is important. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, rileygrove.com, place an order, or communicate with us.

By using our website or services, you agree to the practices described here. If you do not agree, please discontinue using our site.

 

 

1. Information We Collect

1.1 Personal Information
We collect information you provide when registering, making a purchase, signing up for newsletters, or contacting us. This may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details

1.2 Non-Personal Information
We automatically collect non-identifiable information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

1.3 Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze traffic. You can disable cookies in your browser, but some site functionality may be affected.

 

 

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Process payments, prepare shipments, and confirm orders

  • Customer Support: Respond to inquiries and manage your account

  • Marketing & Promotions: With your consent, send emails about new products, promotions, or events (you may unsubscribe at any time)

  • Website Improvement: Analyze site usage to improve our content and user experience

  • Legal Compliance: Comply with laws, regulations, or valid legal requests

 

 

3. How We Share Your Information

  • Third-Party Providers: Trusted providers may access information solely to perform services (payment processing, shipping, marketing). Contracts ensure security and proper use.

  • Business Transfers: In case of a merger, sale, or acquisition, personal data may transfer as part of business assets.

  • Legal Requirements: We may disclose information if required by law or valid government request.

 

 

4. Data Security

  • We implement security protocols and encryption to protect your information

  • No method of electronic transmission is 100% secure; absolute security cannot be guaranteed

 

 

5. Your Rights & Choices

  • Access & Correction: Update or correct your personal information by contacting us

  • Opt-Out: Unsubscribe from marketing communications at any time

  • Data Deletion: Request deletion of your personal data, subject to legal obligations

  • Cookies: Manage cookie preferences through your browser

 

 

6. Third-Party Websites

Our site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies directly.

 

 

7. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect data from children. If discovered, such data will be deleted promptly.

 

 

8. International Data Transfers

If you access our site outside Canada, your data may be processed in Canada or other countries. We ensure compliance with legal mechanisms for such transfers.

 

 

9. Contact Information

For questions about your privacy or this policy, contact us:

Business Name: Riley Grove
Primary Business Address: 7301 Shallford Rd, Mississauga, ON L4T 2P8, Canada
Email: support@rileygrove.com
Phone: +1 (437) 539-0926
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

This is the sole business address for customer support and administrative purposes. Riley Grove does not operate physical retail storefronts.

 

 

10. Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the site indicates acceptance of updates.

Get in Touch

We value our customers and welcome questions, feedback, and concerns.

If you need assistance, please visit our Contact Us page or reach out directly using the details above.

Thank you for choosing Riley Grove.

Contact Information

For any questions about above, please contact us at:

Business Information

Store Name: Riley Grove

Riley Grove Primary Address: 7301 Shallford Rd, Mississauga, ON L4T2P8 Canada

Email: support@rileygrove.com


Phone: +1 (437) 539-0926

Customer support time: Monday to Friday: 9:00 AM – 5:00 PM (EST)