Shipping policy

At Riley Grove, we are committed to providing clear, accurate, and transparent shipping information so customers can make informed purchasing decisions. This Shipping Policy explains how orders are processed, shipped, and delivered.

 

 

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • During peak seasons or unforeseen circumstances, processing times may be extended. Customers will be notified if delays occur.

 

 

2. Shipping Origin

Orders are fulfilled from our verified logistics and fulfillment partners located in:

  • Canada

  • The United States

Orders placed on Riley Grove are sold and managed directly by Riley Grove. We may utilize trusted third-party logistics providers to assist with shipping and delivery; however, Riley Grove remains fully responsible for order fulfillment, shipping timelines, customer communication, returns, refunds, and post-purchase support. Customers are never required to contact third-party suppliers or carriers to resolve order-related issues.

 

 

3. Shipping Destinations

Riley Grove currently ships to the following countries:

  • United States

  • Canada


 

 

4. Shipping Methods & Carriers

Orders are shipped using reputable and recognized carriers, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • Canada Post

  • Other verified regional or international carriers where applicable

Carrier selection is based on destination, package size, and logistics efficiency.

 

 

5. Estimated Delivery Times

Estimated delivery times begin after order processing is completed and are provided as general delivery ranges. 

Destination

Estimated Delivery Time

United States

7–15 business days

Canada

7–15 business days


Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or peak shipping periods.

 

 

6. Shipping Costs

Shipping costs are calculated and clearly displayed at checkout before payment is completed.

Destination

Shipping Cost

United States

$5.99 USD (flat rate)

Canada

$5.99 USD (flat rate)


There are no hidden shipping fees.

 

 

7.Cross-Border Duties & Taxes (Canada–US Orders)

  • Customs duties, import taxes, or additional fees may be imposed by local authorities.

  • These charges are not included in the product price or shipping fee unless explicitly stated.

  • Customers are responsible for all customs-related charges.

Riley Grove is not responsible for delays caused by customs clearance processes.

 

 

8. Order Tracking

  • Tracking information is provided for all shipped orders.

  • Once an order ships, customers receive a shipping confirmation email with tracking details (when available).

  • Tracking updates may take 24–48 hours to become active after shipment.

 

 

9. Incorrect Address & Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout.

Riley Grove is not responsible for:

  • Delays or delivery failures caused by incorrect or incomplete addresses

  • Failed deliveries due to unavailable recipients

Orders returned due to address issues may require additional shipping fees for reshipment.

 

 

10. Lost or Delayed Shipments

If an order appears significantly delayed or lost:

  • Customers should contact our support team within 7 days of the expected delivery date.

  • We will investigate the issue with the carrier.

  • Any replacement or refund will be handled in accordance with our Returns & Refunds Policy.


 

11. Contact Information

For shipping-related questions or assistance, please contact us:

Business Name: Riley Grove 
Physical Address:  269 Equestrian way, Cambridge Ontario N3E 0C7,Canada.
Phone: +1 (437) 539-0926
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

This address is our official registered business address and is used for customer support and administrative correspondence.

 

12. Policy Updates

Riley Grove reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and take effect immediately. Customers are encouraged to review this policy before completing a purchase.