FAQ

About Riley Grove

1. What is Riley Grove?
Riley Grove is an independently operated online retail store offering a curated selection of apparel, accessories, and lifestyle products sold directly via our official website. We focus on transparent pricing, secure shopping, and responsive customer support.

2. Where is Riley Grove located?
Our administrative and customer support offices are located at:

  • 7301 Shallford Rd, Mississauga, ON L4T2P8, Canada

  • 2803 Philadelphia Pike, Suite B #1286, Claymont, DE 19703, United States
    These are business office addresses only — we do not operate physical storefronts.

3. How long has Riley Grove been in business?
Riley Grove launched in 2020 and has since been serving customers worldwide with thoughtfully selected products.

Orders & Shipping

4. Do you ship worldwide?
Yes — we ship internationally. At checkout, enter your address to see available delivery options.

5. How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

6. Can I change or cancel my order?
Orders are processed quickly. To request a change or cancellation, contact us within 8 hours of placing the order. After this period, changes may not be possible.

Products & Sizing

7. Are product descriptions accurate?
We strive to represent products accurately in our images and descriptions. However, slight variations may occur due to manufacturing differences or screen display settings.

8. What size should I order?
We use standard U.S. sizing for all apparel. For a better fit, some customers find that sizing up is helpful.

Payments & Security

9. What payment methods do you accept?
We accept major payment options, including Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, and Shop Pay.

10. Is my personal information safe?
Yes — your information is protected with SSL encryption and processed securely. We do not sell or misuse customer data.

Returns & Refunds

11. What is your refund policy?
Our return/refund policy is detailed on our Return & Refund page. If you need help, contact support with your order number. We assist with returns where eligible and process refunds according to policy timing.

12. Who pays return shipping?
Return shipping costs depend on your location and the reason for return. Please review the specific policy for your case or contact support before returning items.

Customer Support

13. How can I contact Riley Grove?

  • Email: support@rileygrove.com

  • Phone: +1-437-539-0926

  • Customer support hours: Monday–Friday, 9:00 AM – 5:00 PM EST.

When contacting us about an order, please include your order number for faster assistance.

Business & Trust Questions

14. Is Riley Grove a legitimate business?
Riley Grove is a registered online retailer operating through the official website (www.rileygrove.com). We manage all customer service, payments, and logistics in-house.

15. Why are reviews mixed or critical?
Some customers have shared concerns about delivery times, product expectations, or returns. We take feedback seriously and continually improve service quality. Transparency and resolution are priorities.

16. How do you ensure product quality?
We work with trusted suppliers and quality-control partners. If a product arrives damaged or not as described, reach out to support for resolution options.

Google Merchant Center & Compliance

17. Are your policies visible and transparent for Google Merchant review?
Yes — we include comprehensive pages for:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund

  • Terms of Service

  • Contact Information
    These are linked throughout the site footer and accessible from key pages to meet Google’s transparency requirements.

18. How can I verify business information?
We maintain up-to-date business contact details, valid payment/security measures, and clear order processes to align with Google’s Merchant Center expectations.

Get in Touch

We value our customers and welcome questions, feedback, and concerns.

If you need assistance, please visit our Contact Us page or reach out directly using the details above.

Thank you for choosing Riley Grove.

Contact Information

For any questions about above, please contact us at:

Business Information

Store Name: Riley Grove

Riley Grove Primary Address: 7301 Shallford Rd, Mississauga, ON L4T2P8 Canada

Email: support@rileygrove.com


Phone: +1 (437) 539-0926

Customer support time: Monday to Friday: 9:00 AM – 5:00 PM (EST)